Our Most Recent Work

After a 4 month project Discovering, Diagnosing, and Designing the optimal Service Strategy for Santa María Reina de la Familia, a Catholic church in Guatemala, we are currently in the Deliver phase, working closely to implement changes, adjustments, and solutions. 

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"Service Design is not about changing things over night, but taking action in the right direction and with the right efforts"

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We are redesigning the graphic identity of Santa Maria Reina de la Familia, producing a new logo, creating a new wayfinding system, and working on building a class-A team. We are implementing new technologies such as online tools to schedule talks with priests, facilitating processes like bookings, bettering communication strategies and channels, fixing physical resources, and accommodating spaces for kids and people with reduced mobility. We are also re-thinking the tone set, the type of music played, the behaviors and interactions between people who work at the church and users, building community, and many more things that are gradually turning Santa María Reina de la Familia into a five star service.